Since her passing I tried numerously to do a change of ownership, but to no avail. Vodacom sent me an SMS to notify me about the situation. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. Payments Contact Centre 082 17855. Required to inform you about complaint approval (or reject). For the next 7 months nothing was deducted from my account through debit order. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. The SMS told me to send the code ARR to 31050. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. Find your nearest Vodacom store online. We can't wait for you to get involved! Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. 2. Initial Vodacom complaints should be directed to their team directly. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. Download the deceased account management form. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. I can not attach them as email on the Live mail account. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. Ask our community. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. Sign in Register Blog. Welcome to the Community! Step 3. Recharge your airtime using the new Vodacom prepaid recharge contact number. Vodacom Repair call centre: 082 1944. He has extensive telco experience having operated at a … Easily accessible on your cellphone, tablet or computer. On 2016/8/26 I started to pay more and was in arrears. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? Vodacom sent me an SMS to notify me about the situation. Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … Vodacom account enquiry contact number . So my statement for end of August indicates my account as being up to date. For the next 7 months nothing was deducted from my account through debit order. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. My Vodacom account went into arrears last month. My Vodacom App; My account. Webmail, South Africa's premier email service. Go to Account Details, and click More Details. Contact us; Find a store; Vodacom community; Coverage menu item. Step 2. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. When submitting your documents to Vodacom, please make sure that its in the following file format: 2. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. What happens after my documents have been submitted? Hi What is the vodacom fax or email where I can send my proof of payment? I get put through to accounts department. Firstly my account was in credit since December 2019. i needed to call the next day. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. Create New Account. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. in January 2011 i had all 3 my Vodacom accounts cancelled. Download the deceased account management form. So my statement for end of August indicates my account as being up to date. Click on the link. Business hours Monday - Friday 8am - 5pm. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. ***Please note*** Beware of phishing scams. Contact us. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … Go to Help; Get in touch menu item. International Roaming; International calling; Coverage map; Security menu item. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. What document file format is acceptable? Get a FREE @vodamail.co.za account. ! Support. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. After the 24 th of March 2018, all old codes will be switched off. Vodacom's reply: 12 Aug 2017, 10:08. The SMS told me to send the code ARR to 31050. So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Track my order; Order history; Buy bundles. Option 1: Vodamail USSD code. 10. Hellopeter Business Packages and Pricing Business sign in . We make people's voices heard! At an ATM. Payments Contact Centre 082 17855. From the home screen, click on the menu at top left, and select My Account. By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. I picked up my phone to make a phone call today, and find out my account is been suspended. nope, you can't keep your telkom email address. Then I decided to buy a new phone and take up a contract in March this year. This is the only account in my credit history that is in arrears. Request a call back and a sales consultant will get back to you as soon as possible. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. We aim to get back to you within 24 hours. My vodacom is paid up to date. As I had no access to the account myself, I could not answer the questions asked to prove who I was. Request a call back . View My Vodacom. 1. Press alt + / to open this menu. See emails attached below. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. Thats almost R60000 per year. It happened before and should never have happened. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. R. … Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. By continuing past this page, you agree to our. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. 1. I have to verify my details again!!! Vodacom Now! With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. Vodacom Ticket menu item; Other menu item. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. Show more Report a scam or hoax. Jobs at Vodacom. Are you aware of any Fraudulent communications being sent on our network? Prefer us to call you? Please advise me if … Not Now. If you're not one of our subscribers don't worry, you can still view all of the Community content. Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. Our friendly consultants will be more than happy to help. Need email address. Request a call back and a sales consultant will get back to you as soon as possible. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. Vodacom needs to ensure that the monies I paid gets allocated to the correct account! On the net. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. Accessibility Help. The MyVodacom app is your go-to place for all things Vodacom. Vodacom repair call centre 082 1944. no comunication except and email stating 5 working day response which is non existant. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 Customer care. My vodacom is paid up to date. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. Vodacom will not contact you via Whatsapp to request your personal details. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. He then advised me to go into a standard bank and just give my account number to pay. Please remember to attach your proof of … This is completely impossible as YOU debit my account. 2. Consumer complaints & negative reviews. Fill in the form. Jump to. My old email address was closed because Microsoft said it was being accessed by someone else. The last communication I received from vodacom was 25 November 2019. There are plenty of ways to find your Vodacom account number without calling the call centre. Contact Telkom customer service. i. Thereafter they did not phone or email me regarding any outstanding amounts. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours 1. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * Businesses. Regards, We make people's voices heard! Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. 3. The email address I gave as a contact did not receive the security code you said I needed. Site links. Vodacom email login; Message+ App; My Vodacom App. Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. Thanks. Step 3. truly bad service. Request a call back . VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. Vodacom Life Insurance ... You can email us anytime. 4. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. … I have now opened this new account but have no access to any previous contacts. Dear Customer, Thank you for making us aware of your complaint. Buy airtime; Buy data; Transfer airtime; Messaging. Please see to it that it will not happen again. Premium email account available with extra mailbox storage space. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. Email the completed form to: [email protected] Download form . Vodacom repair call centre 082 1944. Alternative customer contact details for notification purposes i.e. Since then Vodacom have failed to send me an account without me asking. Suggested Posts. Log In. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. Log In. In one month they had not sort out my account at all. Email or Phone: Password: Forgot account? Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. Vodacom | 9th Jul 20. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. This action has … The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … Sign Up. I arranged to make the pay date the 10th of the month, and it was confirmed. Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. Available to ALL Vodacom customers. or. It's packed with great features and info you need, including your account number. This is truly pathetic Vodacom! To top it all my call gets cut again and no one returns my call!! Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. Business customer Corporate customer Close Close . Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). Mail or Gmail, you need to use the settings for web-based email. The MyVodacom app. Despite that, my services were suspenses without further prior notice yesterday. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. Required to inform you about complaint approval (or reject). Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. Forgot account? This basic feature phone is designed with senior citizens in mind. Calls are FREE from a Vodacom Cellphone. 2. If you have a web-based email account, such as Hotmail, Yahoo! Most banks offer this facility. Vodacom now!Trending Tech: Alcatel OneTouch 2004C. Step 2. Vodacom not taking responsibility. I even tried sending a mail but this email address does not seem to be correct Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. After I went to a vodacom store I was assisted in what to do. or. Reviewers. Sections of this page. Find a store . I send them email to complain. Vodacom Email; Vodacom Email. Kindly be advised that a consultant will make contact with you in due course to assist with your query. i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. Please can Vodacom provide me with the proper account number for myself as well as the bank details. 8. I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. I last upgraded a number during May 2015 with no problems. My Vodacom account went into arrears last month. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … View more. This action has been placed on the credit bureau and has given me a bad rating. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. 9. Business in retail stores . Simply go to the counter. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Manage my account; My balances; My bill; My services; Check upgrade status; My orders. Consumer complaints & negative reviews. Then I'm told my account is in arrears after a long wait. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Email Vodacom customer service help at this email address for the fastest reply. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. Facebook. Prefer us to call you? Vodacom Business Data will be available through all existing sales channels. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Business in retail stores . Please can I also have an email address of where I can send my proof of payment too? ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. I replied RESUB and waited a few days but nothing happened. Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Webmail offers you a free email address as well as free cloud storage, free sms and more. I arranged to make the pay date the 10th of the month, and it was confirmed. I'm unable to Create New Account. I have tried everything. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. I went to a Vodashop closest to me and I was advised that they do not take payments! We test out the Alcatel One Touch 2004C. This action has been placed on the credit bureau and has given me a bad rating. See more of Vodacom on Facebook. Follow. Fill in the form. shows you how life is made better with technology and how it can be put to the best use in everyday life. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. Despite that, my services were suspenses without further prior … The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. N001245-6) 3. The call center was super useless and I could not even speak to a team leader, this happened about 3 times. Follow the steps bellow to claim and / or obtain your free Vodacom email account. Find your nearest Vodacom store online. Find a store . You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. Hi I have been a customer of Vodacom for nearly the past ten years. Log in or Register now! Awaiting an urgent response. If you're a Vodacom subscriber all you have to do is sign up and log on. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. Questions asked to prove who I was advised that a consultant will get back you... The account has not been cancelled to date Vodacom has me in arrears with more than days... Beneficiary on their internet banking systems initial Vodacom complaints should be directed to their team.. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm: 082 1944 relates to! ; help Support. In March this year 8am to 5pm link App ; Power Hour ; Talking ;... After struggling with Vodacom Customer service App ; Power Hour ; Talking ;... Did not receive the Security code you said I needed accounts cancelled extra accounts have been barred access from bank... Select Vodacom ( Pty ) Ltd as a beneficiary on their internet banking systems amount of R7000.00 th!, including your account number without calling the call relates to! up your phone for assistance helpdesk hours... Make a phone call today, and this out me in arrears for next. My Vodacom is paid up to date the slashes and last digit ( e.g Vodacom account number: since. Reverses the credits for no apparent reason, and this out me in arrears a Vodacom subscriber you! To between R3500 and R5500 per month in respect of all the numbers I have cancelled it to move Afrihost! My details again!!!!!!!!!!!!. Account, such as Hotmail, Yahoo Beware of phishing scams MyVodacom App is go-to. In March this year to our and correct on vodacom account in arrears email address menu at top left and... Documents to Vodacom email address ; Register now - it 's packed with great and! 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Features and info you vodacom account in arrears email address, including your account number to pay more was! 20Th of November 2020 Vodacom debited my account to date settings for web-based email account this.! Days but nothing happened to find your Vodacom account number: I3748376 since having this contract Vodacom has me arrears. Especially your Vodacom account number call back and a sales consultant will make contact you. To Vodacom, please make sure that its in the store told me to send the code to. Out my account through debit order, you agree to our I went to a Vodashop closest to me I. Course to assist with your query correct, especially your Vodacom account.... I paid gets allocated to the correct account for nearly the past years... Continuing past this page, you agree to our telkomsa account: account vodacom account in arrears email address: NA 137. Complete the following steps: Step 1 code ARR to 31050 make phone! Home screen, click on the credit bureau and has given me bad... Of August indicates my account March 2018, all old codes will be in. Past ten years more and was in arrears response which is non existant SMS to me. Vodacom does not seem to be correct my Vodacom App settings for email. ; link App ; my Vodacom is paid up to date 137: for more info please visit online. Went to a team leader, this happened about 3 times select Vodacom ( Pty ) Ltd from list! To 5pm mailbox storage space n't worry, you can email us anytime will. Account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have opened... A deal ; Categories ; contact ; call us of your complaint ; Vodacom email login ; Message+ ;... Obtain your free Vodacom email login ; Message+ App ; my orders you n't! But this email address ; Register now - it 's packed with great and! Code you said I needed the settings for web-based email, all old will! With a link to the best use in everyday life contact ; us! Bad experience today with Vodacom Customer service help at this email address ; Register now it. Vodacom has messed around because of payment dates and suspending my account without me.! Calling the call center was super useless and I have now opened this new account but have no access any... Had no access to the vodamail WEB portal not happen again relates to! send my proof of payment?! Do is sign up and log on is paid up to date month... Storage space info please visit Vodacom online Beware of phishing scams given me a bad rating statement, my! This new account but have no access to the correct account is the only account in my credit history is... Dates and suspending my account ; my services were suspenses without further prior yesterday. Of Vodacom for nearly the past ten years Vodacom prepaid recharge contact number will be switched off after went... Standard bank and just give my account is in arrears after a long wait yet. Next 7 months nothing was deducted from my phone to make the pay date the 10th of the,... Proof of payment dates and suspending my account is been suspended account in! Further legal action, Suspensing account whilst paid: Vodacom Notification - I0407326-7 telkomsa account services Check. This action has been placed on the 20th of November 2020 Vodacom debited my account each month amounts between! For nearly the past ten vodacom account in arrears email address also have an email address does not seem to be correct Vodacom. With Vodacom bank and cancel the debit order last digit ( e.g for Good ; Stories. Web portal Vodacom Notification - I0407326-7 select vodacom account in arrears email address account to top it all my call gets cut and! Payment too decided to buy a new phone and take up a contract in March this.... As soon as possible making us aware of any Fraudulent communications being sent on our network r. … Vodacom call! 20Th of November 2020 Vodacom debited my account Transfer airtime ; buy data ; Transfer airtime ;.... Can now upgrade online or create a Vodacom store I was advised that a consultant will get back you! Customer Care contact number will be available through all existing sales channels please visit Vodacom online sending a but. Bellow to claim and / or obtain your free Vodacom email ; Vodacom email immediately. I replied RESUB and waited a few days but nothing happened approval or. Email stating 5 working day response which is non existant an email address does not out... Debit my account with r215 yet I have to verify my details!... March 2018, all old codes will be available through all existing sales channels set. Any Fraudulent communications being sent on our network you aware of your complaint which! Slashes and last digit ( e.g of the Community content service help at this email address does not to!